Step 1 – Listen carefully and respectfully to your co-workers, especially those whose ideas differ from your own.
Step 2 – Refrain from criticizing your coworkers. If you disagree with a coworker about an idea or decision, don’t tell him you think he’s wrong or question his competence.
Step 3 – Avoid participating in workplace gossip or other behaviors that might pit one side of the workplace against another.
Step 4 – Demonstrate compassion, support and encouragement to coworkers who disagree with a particular strategy or agenda.
Step 5 – Build a consensus by soliciting feedback and ideas.
Step 6 – Recognize when conditions deteriorate and take proactive measures.
Step 7 – Maintain your composure when tempers flare.
Step 8 – Acknowledge your mistakes when they occur.
Step 9 – Share credit with others for accomplishments.
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